The journey to implementing a Management system: A quality management system


The journey to implementing a Management system: A quality management system

What is a quality management system?

A quality management system is a collection of processes (business processes) and functions focused on continuous improvement of quality to ensure customer expectations and requirements are met or exceeded.

A quality management system is the foundation for ensuring that an organization’s products and or services are effective, safe, and are being continuously improved

A quality management system works on eight principles:

1 Customer focus

2 Strong leadership

3 Employee involvement

4 Process approach

5 System approach

6 Continuous improvement

7 Decision making based on facts

8 Creating value for the company, clients and suppliers

A quality management system is very important. You need to have a quality management system in place, (small or large organizations) because it helps to coordinate and direct an organization’s activities to meet customer and regulatory requirements, and improves…

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Digital Magic

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The picture shown above was improved with “Google magic.”  It is amazing.  The original picture, shown below, is what it looked like without modification.  Google Photos “assistant” rendered the scene above, making the greens greener and even adding highlights to the rocks that are covered with snow and ice.  The willow branches are subtly contrasted with the snowy background.  Simply amazing.  I’d say that the Google photo assistant is an example of “good quality”, I know it when I see it.  What do you think?

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I have to say that there’s something satisfying about being able to type a long string of acronyms all at once.  I’ve recently been accepted to the ASQ Quality Management Division’s Content Management Committee for Training and Development.

What does this mean?  On a volunteer basis, I contact various professionals about current opportunities.  The Content Management Committee is seeking articles for the Spring 2019 issue of the Quality Forum.  This is a peer reviewed journal that reaches 20,000 professionals worldwide.  Do you have a success story or a horror story about training or development? We want to hear from you!

Email me at joe@globalquality.blog for more information.



Exploring B-Corps & Lean

I recently gave this presentation at the ASQ Boulder Section 1313 meeting last week.  The title of the presentation places the emphasis on Lean, however after reflecting upon the presentation a better title may have been “B-Corps & You!”

I found that people that are passionate about Quality are also passionate about making this world a better place for everyone.  I think that alignment and synergy with B-Corps may attract many Quality Professionals to learn more about B-Corps, and B-Corp certification.

Without further ado, here’s the presentation–

The Triple Bottom Line & Lean (video)

The Triple Bottom Line & Lean (slides only)


What does Quality mean to a cliff swallow?

I went for a walk along Coal Creek after lunch today.  I was surprised by the cliff swallows nesting under the bridge there.  As I watched the birds fly to and fro, I was amazed at their agility.  I noticed that their mud-daubed nests built underneath the overhanging bridge looked very secure.  I began to wonder, what does Quality mean to a swallow?


Obviously, it must be location, location, location.  The nests are really inaccessible from the ground, the birds can eat the flying insects that hover above the creek, and they could get mud to make their nests.  The birds’ hard work and attention to detail resulted in these marvelous nests.

The birds will only stay here until early Fall, they are only visitors and will fly further south for the winter.

All that hard work and the cliff swallows will live there only a few months.

And yet, without being able to pay attention to important details their summer homes wouldn’t have been possible.

Isn’t this an example of Quality?